MULTI-CHANNEL INBOX HUBS

All Customer Conversations. In a Single Smart Window.

Manage unlimited WhatsApp lines, Instagram DM, Telegram, and corporate e-mails (SMTP/IMAP) without switching tabs. Automate follow-ups and turn every chat into a high-value conversion.

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Official & Unlimited WhatsApp API Integrations

Connect your official WhatsApp Business API numbers or individual lines in seconds. Dispatch bulk template messages at scale and respond to prospects without any constraints.

Instagram DM & Comments, Telegram & E-Mail

Sync Instagram Direct DMs, comments, Telegram bots, and corporate SMTP/IMAP mail servers in real time. Be where your prospects are, and never miss a hot lead.

Smart Routing & Unlimited Agent Assignments

Distribute incoming chats automatically using round-robin logic. Write internal team notes, assign deals, and view complete prospect histories right beside the chat window.

CROSS-CHANNEL COMMUNICATIONS

The Absolute Peak of Omni-Channel Speed and Deliverability.

The İri CRM Unified Shared Inbox consolidates your entire customer communication network into a single workspace. Every message sent by your prospects via WhatsApp, Instagram Direct DM, Telegram, or corporate email hits this intelligent panel in real time.

Unlimited WhatsApp Connectivity

Connect as many official or individual WhatsApp lines as you need. Remove artificial communication caps and reach your clients freely.

AI-Powered Automated Greeting

Analyze every inbound message instantly with Gemini AI. Deliver smart, highly-personalized responses to prospects within milliseconds.

Agent Routing & Internal Conversations

Assign threads to specific agents automatically. Leave private team notes inside chat sidebars to collaborate behind the scenes.

Shared Inbox Mastery Guide

01 / LIVE CONVERSATIONAL STREAMS

Monitor live chats across all active platforms on the left sidebar. Filter threads based on lead stages like New, Contacted, or Qualified.

02 / INTEGRATED CUSTOMER PROFILE CARD

View customer names, phone numbers, budgets, and historical touchpoints directly on the right panel of the chat window. Zero tab switching.

03 / FAST-RESPOND MESSAGE TEMPLATES

Leverage rich pre-configured responses or authorized WhatsApp API templates to answer common inquiries instantly.

How the Shared Inbox Drives Conversions

Three simple steps to automate your multi-channel communication stack.

Link All Channels Instantly

Connect WhatsApp accounts, Instagram pages, Telegram bots, and corporate emails securely in one click.

Automate Team Routing

Assign incoming chats to relevant agents based on department, round-robin rules, or active availability.

Chat Unlimited & Close Deals

Utilize quick templates, view customer data cards, and close profitable deals directly from the sidebar chat console.

S.S.S.

Shared Inbox Frequently Asked Questions

Absolutely! İri CRM eliminates artificial limitations. Link unlimited official WhatsApp Business API profiles or personal numbers and manage them under separate team channels.

Our official Meta API integration syncs comments, DMs, and story replies in milliseconds, allowing agents to respond to everything directly from the shared inbox.

Yes! Ten or more agents can log in, view, and respond to different customers simultaneously using the exact same WhatsApp number without interference.

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