It answers messages from WhatsApp, Instagram, Telegram and your website day and night, using the information you give it. It books appointments against your calendar, moves the lead to the right sales stage and hands the chat to your team in the situations you define.
The assistant follows the same order on every message. You set how each step behaves from the panel.
A message from WhatsApp, Instagram, Telegram or the chat window on your site lands in your inbox.
If the customer sends several messages in a row, it reads them together and answers once. You set the waiting time in seconds.
It reads your knowledge base, the content taken from your website, the recent messages with this customer and the busy slots in your calendar.
It writes briefly and naturally and asks one question per message. On WhatsApp, "typing" shows before the reply.
It creates or cancels the appointment and moves the lead to the sales stage you chose for that situation.
If the handover rule you wrote matches, it notifies your team and stops in that chat.
Pick a situation to see what the customer writes, what the assistant checks and what changes in the CRM. The chats are examples, real replies follow your information.
From its sources of information to booking hours, from the handover rule to the approval flow, you set every behaviour from the panel.
The assistant is directed to speak from the sources you give it, not from general knowledge.
The appointment is saved as a real entry in the calendar in your panel.
The assistant does not only chat, it reflects the outcome of the conversation on your sales board.
You decide where the assistant stops.
On sensitive topics the assistant waits for a person's approval before answering.
The assistant does not have to work everywhere and in every chat.
Once your QukaSoft store is connected, the assistant can sell products too.
The assistant is useful not only in messaging apps but also on your site and in the inbox.
The assistant does not replace your team, it takes over the repetitive work. For good results, this is what you need to know.
Button-based bots follow a flow drawn in advance. They are fine for short, fixed flows but fall short when the customer writes in their own words.
Understands the customer's own wording and answers from your knowledge base
Only responds to menu buttons or predefined words
You write your information as text, no need to draw a flow for each new question
A new branch is added to the flow for each question and answer
Checks busy slots in the calendar, creates and cancels the appointment
Usually sends a form or a link
Moves the lead to the stage you chose according to the outcome of the chat
Needs to be connected to a separate CRM
You write the rule in your own words, and the assistant stops when an agent writes
The customer has to find the "talk to an agent" option
Answers in whatever language the customer writes in
The flow is prepared separately for each language
| Topic | iri CRM AI sales assistant | Button-based chatbots |
|---|---|---|
| Free-text messages | Understands the customer's own wording and answers from your knowledge base | Only responds to menu buttons or predefined words |
| Setup and upkeep | You write your information as text, no need to draw a flow for each new question | A new branch is added to the flow for each question and answer |
| Appointments | Checks busy slots in the calendar, creates and cancels the appointment | Usually sends a form or a link |
| CRM record | Moves the lead to the stage you chose according to the outcome of the chat | Needs to be connected to a separate CRM |
| Human handover | You write the rule in your own words, and the assistant stops when an agent writes | The customer has to find the "talk to an agent" option |
| Other languages | Answers in whatever language the customer writes in | The flow is prepared separately for each language |
Set the four numbers for your own business. The result is an estimate, not a guarantee.
About 450 chats a month arrive after hours. If 23 of them turn into sales.
Try the assistant freeNo code needed, every step is done from the panel.
Connect your WhatsApp line, Instagram account or Telegram bot from the Integrations section.
Write the knowledge base, add your website or draft one from your past chats.
Write who the assistant should sound like, when it hands over and on which topics it waits for approval.
Choose the booking days and hours and the sales stage the lead moves to in each situation.
Switch it on for a single line or limited by keyword first, watch the replies, then widen it.
Cancel anytime. Join 500+ fast-growing companies scaling their sales with İri CRM.
