Stop switching tabs, relying on personal phones, or sending accidental duplicate replies. Unify Meta Official WhatsApp Cloud API, QR Lite, Instagram DM, Telegram, and Web Chat in one lightning-fast shared inbox with real-time CRM context.
Switch between channels below to see how WhatsApp, Instagram DM, Web Chat, and Telegram are triaged with live CRM intelligence.
Hello Selin, we reviewed your proposal for our 45-vehicle logistics fleet covering WhatsApp Cloud API and VoIP softphone. Can we discuss the enterprise SLA terms and activation timeline today?
🔒 Private Team Note: @mert 12% enterprise prepayment discount approved for Burak. 24/7 dedicated SLA clause included.
Hello Burak! We have appended our 24/7 priority SLA and 2-hour instant provisioning roadmap to your agreement. Would 3:30 PM or 4:30 PM work for a brief call to finalize the contract? 📄
Distribute single business lines across dozens of agents without losing control, context, or lead momentum.
When a rep starts typing, other agents immediately see a presence indicator and the thread is locked. Prevents embarrassing duplicate or contradictory responses.
✓ Zero Duplicate Reply GuaranteeShare a single business WhatsApp or phone line with 5, 20, or 100 reps. Employees never share private numbers; client relationships stay protected within the company.
✓ Zero Per-Seat TaxAutomatically route inbound leads by department, operating hours, language, or workload balance. No customer sits unassigned.
✓ Automated Lead HandoffSend repeated bank details, price quotes, PDF catalogs, or tracking links in 1 second using simple slash shortcuts like `/quote` or `/iban`.
✓ Save 2+ Hours DailyRead Arabic, Russian, English, or German inquiries in Turkish instantly. Type in your native language, and deliver verified fluent responses in the client’s language.
✓ Sell Globally with EaseLeave encrypted internal notes and tag teammates (@rep) inside the thread. Inspect customer order history, lifetime value, and deal stage without ever leaving the conversation.
✓ Zero Context SwitchingSelect your daily message volume and agent team size to evaluate labor hours rescued and revenue impact.
Eliminate personal phone chaos and expensive foreign per-seat SaaS bills.
| Capability / Feature | iriCRM Ortak Gelen Kutusu | Foreign Tools (Respond.io / Trengo) |
|---|---|---|
| Pricing & Seat Model | Unlimited Agents! One flat pricing, zero per-seat penalty taxes | Charges $49 - $99/seat/mo (Costs explode as your team scales) |
| Built-In Sales CRM & Pipeline | Full Kanban deal stage, customer profile, and order history beside chat | Message-only inbox. Requires expensive separate CRM integrations |
| Dual WhatsApp: Cloud API & QR Lite | Official Meta Cloud API AND 15-second instant QR Lite pairing supported | Strict Cloud API only; rigid template approvals or no QR fallback |
| Instagram DM & Comments | DMs, story mentions, and reels comments unified in the exact same feed | Extra fee add-on or restricted API support |
| Collision Detection Lock | Real-time presence indicator prevents awkward duplicate or contradictory replies | Limited or gated behind expensive tier upgrades |
| Internal Private Notes (@mentions) | Encrypted internal notes right in thread; invisible to buyers, seamless for teams | Clunky ticketing workarounds |
| Live 100+ Languages Translation | Read in your language, type in your language, auto-delivers in buyer's language | Requires 3rd party plugins or translation billing limits |
| Enterprise SLA & Local Support | 100% compliant local invoicing, zero FX risk, priority instant WhatsApp support | Foreign currency invoices, withholding taxes, delayed email tickets |
Zero coding required. Keep your current WhatsApp number and start instantly.
Scan the WhatsApp QR code in 15 seconds or plug in Meta Cloud API. Sync Instagram DMs and Telegram bots with one click.
Invite unlimited reps to your workspace. Organize teams into Sales or Support departments with automatic round-robin routing.
Answer with zero collision while viewing live CRM deal values. Fire canned shortcuts and convert high-intent chats into revenue.
Cancel anytime. Join 500+ fast-growing companies scaling their sales with İri CRM.
